Anna Johnson brings a decade of experience refining processes for effectiveness and efficiency to the newly created position of Programs, Process & Systems manager in Maintenance. Anna, who came to Maintenance in March 2019 from VenueND where she was a Senior Sales Specialist, worked 10 years for Press Ganey, the global health care improvement firm founded in South Bend by two Notre Dame Faculty.
“I’m going back to my roots,” she says. “At Press Ganey, I did a lot of learning the systems, learning the inefficiencies, and took that information and helped update processes. I was hired to look at key processes and systems within Maintenance and implement change to get us to a more efficient place for our internal department as well as campus.”
To begin, Anna is evaluating the Lenel card reader system to prepare for an upgrade. Eventually, building managers will be trained to handle access changes with web-based convenience, locking and unlocking doors to meet the needs of undergraduates, graduate students, faculty, and staff, a task now being performed centrally by Locksmith Services. That will improve access while freeing locksmiths to provide other services more quickly.
At the same time, Anna will oversee a project-collecting inventory of key and door information on campus, building a comprehensive database accessible online to drive efficiency. Other processes will be evaluated, digitized, and streamlined as these projects are completed.
“It’s a learning curve for me,” she says. “It takes time to know the people, know the systems, and add value. There are people on this team that have been here for over 20 years, so there is a lot of history and knowledge to be shared.”
Anna, a native of Fremont, Mich., and graduate of Central Michigan University, moved to South Bend in 2001. Her husband, Nick Johnson, is Director of Strategy and Coaching at the IDEA Center at Notre Dame.